Human-Centred Design Approach for Revisioning Public Transportation System in Malaysia

Jo Kuys; Kirsten Day

doi:10.51596/sijocp.v1i1.17

Authors

Jo Kuys Dr, Swinburne University of Technology, Australia
Kirsten Day Dr, Melbourne University, Australia

DOI:

https://doi.org/10.51596/sijocp.v1i1.17

Keywords:

human-centred design, public transportation system, urban planning, user observation, urban infrastructure

Abstract

Improving urban transportation systems requires an emphasis on users’ end-to-end journey experience, from the moment the user steps out of their home to when they arrive at their destination. In considering such end-to-end experiences, Human Centred Design (HCD) must be integrated from the very beginning to generate viable urban planning for the public. An HCD approach will encourage innovative outcomes while acknowledging all factors that need to be understood along the journey. We provide evidence through field research analysis to show that when designing and planning for well-integrated public transportation in an urban setting, it is not just about the physical manifestation of a particular outcome; moreover, it is about the context and human behaviours that need to be considered throughout the design process. Humans and their behavioural factors are vitally important to implement sustainable public transport systems for future urban infrastructure successfully. Through an in-depth literature review of HCD approaches for urban transportation systems, we provide a base to exploit the benefits and highlight the importance of including HCD in public transportation projects for greater patronage, resulting in more sustainable cities. This paper will provide a much-needed rationale behind the HCD approach in all public transportation projects to understand different levels of user experience, from the setting of transport policy to the implementation of urban infrastructure, vehicle and interface design.

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